Many organizations are using a shared services business model to provide accounting, human resources, information technology, and supply chain services to their business units because of its ability to reduce costs, increase customer satisfaction and create strategic value for the organization.  Bluewater has experience that ranges from building shared service organizations from the ground up to leading award winning multi-site centers.  Our areas of expertise include the following:

• Business Case Creation
• Design and Process Development
• Build-Out and Implementation
• Customer Migration and Training
• Continuous Improvement and Technology Optimization
• Customer Satisfaction Surveys

Over time the needs of those we serve and the world in which we operate can change.  To continue providing the highest levels of service in the most cost effective ways, organizations have to change the way they work.  Bluewater can work with you to reengineer existing processes to drive down costs, improve quality and increase customer satisfaction.  Our services include:

• Benchmarking and Improvement Opportunity Audits
• Client Satisfaction and Staff Engagement Surveys
• Technology Enabled Process Design
• Organizational Design and Staffing Optimization

Many nonprofits have found that the easiest way to generate additional revenue for programs is to reduce unnecessary spending.  Bluewater helps clients create strategic purchasing arrangements that leverage the purchasing power of one or more organizations to reduce costs and improve vendor quality and service.  Most organizations find savings between 10-25% for each of the following commodity areas:  office supplies and equipment, professional services, travel, postage and shipping, printing, promotional items, utilities, computers and equipment, and telecom.  Our services include:

• Saving Opportunity Assessment
• Vendor Consolidation and Selection
• Contract Negotiations
• Outsourcing and Purchasing Automation
• Creation of Minority Vendor and Supplier Programs