Bluewater Nonprofit Services


Bart A. Knight, COO Professional Experience and Successes Bart has 23 years of industry experience leading organizations and overseeing operations. His significant experience with process improvement and focus upon customer satisfaction have made him a sought after manager throughout multiple industries. He is known for his ability to create successful teams that improve productivity while reducing costs and cycle times. His commitment to excellence and strategic partnerships, have earned him high marks with vendors and customers alike. Over the course of his career, he has held positions from general manager to vice president. Most recently, he served as Director of Business Management for the American Cancer Society’s Shared Service Business unit where he led the project management, quality improvement and financial teams.
Outsourcing and Vendor Management Established and implemented payment plans with vendors that resulted in a 5% reduction in costs Developed a global outsourcing program for contract manufacturing that streamlined the product development cycle and reduced the overall order lead time by 15% Established strategic relationships with a network of outsourcing partners that enabled the company to provide its customers with flexible and scalable solutions at cost effective rates Quality Improvement Led the team that achieved ISO 9001 certification for a $22 million commercial printing company Developed quality control program that reduced product returns and resulted in a $500k annual savings Business Process Reengineering Implemented a Rational Unified Process and associated project management tools that improved project schedule estimates by 50% Reorganized the job flow process of a large manufacturing company to achieve an on time customer delivery rate of 99% Reduced staffing by 35% while increasing both manufacturing and distribution throughput Implemented M.E.T. (mfg. evaluation team) that reduced the monthly product return rate to less than 1 % while increasing product output by 10% Customer Service Developed a high-touch customer communication process that provided real time order status and costing information Purchasing and Supply Chain Developed and implemented a demand forecasting model and inventory reconciliation process that reduced surplus inventory by 17% Developed a raw materials purchasing and inventory management program that resulted in an overall reduction of manufacturing costs of $650k annually	Areas of Expertise Outsourcing and Vendor Management Quality Improvement Initiatives Business Process Improvement Customer Service Management Strategic Sourcing and Purchasing Order Management and Fulfillment Project Management Supply Chain Optimization Contract Manufacturing Prior Positions Held Director of Business Management Shared Service American Cancer Society, Inc. Nonprofit Voluntary Health Organization General Manager JR Plastics Bag Manufacturer Vice President of Purchasing/Manufacturing Benamy International Importer and Distributor Operations Director Backstreet Craft/Hobby Industry Distributor Customer Service Manager Phoenix Communications Commercial Printing Vice President Corporate Print Management Commercial Print Outsourcing

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